DO YOU OFFER RETURNS AND EXCHANGES?

Returning an item is as effortless as slipping into your favorite little black dress. However, we kindly request that you ensure the item is in its original condition, with all tags attached and no signs of obvious wear. 

Regrettably, we are unable to accept returns for sale items therefore, we encourage you to carefully consider your purchase before indulging in these exclusive pieces.

While we are unable to offer direct exchanges, we are more than happy to provide full refund which can then be put toward the item of choice.  

Please review our complete returns policy HERE.

 

I MADE A MISTAKE WITH MY ORDER, CAN I FIX IT?

Did you accidentally put down the wrong address? Or perhaps ordered the wrong size? We understand that mistakes happen, especially when you're caught up in the excitement of finding the perfect piece. 

Our packing team is known for their speed, ensuring that your new favourite dress arrives in time for your special event. However, this efficiency means that once an order is placed, we are unable to make changes to the details. But don't worry, we're not leaving you high and dry.

Here's what you can do to try and fix any mistakes:

1. Email us at Hello@AmiaTheLabel.com.au : Our dedicated customer service team is ready to try and assist you. Simply drop us an email with your order number and the changes you need to make and we'll do our best to accommodate your request and find a solution that works for you.

2. DM us on social media: We understand that sometimes it's easier to reach out through social media. If that's the case, feel free to send us a direct message on our social media platforms. Our team will be there to guide you through the process and help resolve any issues. 

 

AN ITEM I WANT IS OUT OF STOCK- WHAT ARE MY OPTIONS?

We understand how disappointing it can be when the item you have your heart set on is out of stock. We want to assure you that we have a dedicated team working hard to restock popular items within a few weeks of them selling out. We apologize for any inconvenience this may cause, but we appreciate your patience and understanding.

If you don't want to miss out on your favorite item's return, we recommend signing up for our newsletter. By subscribing, you'll be the first to know when the item you're after is back on our (virtual) shelves. Our newsletter is a great way to stay updated on new arrivals, exclusive offers, and restocks.

In the meantime, we encourage you to explore our other trendy and fashionable clothing and accessories. Our collection is carefully curated to offer you a wide range of options to express your unique style. We're confident that you'll find something equally fabulous to add to your wardrobe.